This is a courtesy translation. In case of any discrepancy, the Turkish version prevails.
1. Delivery
- Physical products are prepared once your payment is confirmed and delivered to the address you gave in your order within 30 (thirty) days at the latest of the order reaching us.
- When your order ships, the courier and tracking number are emailed to you; you can follow the status under My Account > Orders.
- Delivery is included in the product price; no separate delivery fee is charged.
- Check the outer packaging when you receive the parcel. If it is damaged, have the courier record it and let us know at info@maviesystems.com.
- Software licences are delivered electronically once payment is confirmed; your licence key appears under My Account > Licences.
2. Cancelling an Order
Before your order ships, you can request a cancellation from the order details under My Account > Orders. Once approved, your payment is refunded to the card you paid with.
3. Right of Withdrawal and Returns
- You may withdraw within 14 (fourteen) days of delivery, without giving any reason and without penalty.
- To do so, create a return request for the order under My Account > Orders, or notify us in writing at info@maviesystems.com. Once your request is approved, we email you how to send the product back.
- Your full payment is refunded to your original payment method within 14 (fourteen) days at the latest of your withdrawal notice reaching us. How long it takes to appear on your account depends on your bank.
- You must send the product back within 10 (ten) days of your withdrawal notice. The buyer is responsible for changes and damage caused by use beyond normal handling.
- Products excluded from withdrawal: products made or prepared specifically to your requests or personal needs (e.g. project-specific machines and electrical panels) and software licences delivered instantly in electronic form (Distance Contracts Regulation, Art. 15).
4. Defective Products
If the product delivered is defective, under Article 11 of Law No. 6502 on Consumer Protection you may choose to withdraw from the contract, get a price reduction, have it repaired free of charge or have it replaced with a non-defective one. Please contact us to do so.
5. Contact
Mavie Systems · Çankaya, Ankara / Silivri, Istanbul
+90 538 429 55 41 · info@maviesystems.com
